Assistance Channels

  • 1 hour ticket response time
  • A 60–minutes Ticket Reply Warranty

  • Our tech support Dept is present round the clock to handle each of your assistance needs. Each ticket you post to us will be responded to within less than one hour. If your situation calls for help from one of our administrators, we are going to forward the ticket to the person on shift and will notify you that the problem is under control.

  • Top quality support service
  • Qualified Customer Help And Support Service

  • We’ll be working for you round the clock to deliver advices and tech support as well as to aid you with any difficulty that you could possibly run into whilst handling your virtual server. We can support you with all pre–installed software, like your Operating System, server management panel (dependent upon the VPS type) and the Web Control Panel designed solely by us.

  • Intuitive help center
  • A Descriptive Help Section

  • An exhaustive and constantly updated knowledge base is included in our custom–built Web Control Panel. It gives you quick tips on how to execute all the necessary website management duties. The Help area presents detailed how–to articles and step–by–step video training. You can open the Help section by clicking the Help or Video buttons in the top right part of each Control Panel section.