Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Section

  • The Help Center integrated into your Web Control Panel features a selection of help articles and frequently asked questions. Aimed towards solving any common problem that you may possibly encounter, they are written by our support team of expert techs.

  • Top quality support service
  • Tutorial Video Clips

  • For all of you who’d like to discover how to take care of a typically experienced problem by watching a how–to video, we have added a selection of video tutorials to our Web Control Panel. All the educational videos are concise and easy to understand. They offer you visual demonstrations of various web site management actions.

  • Intuitive help center
  • A 60–Minute Response Time Guarantee

  • We back up all our semi–dedicated servers with a 24–7 client care service and a sixty–minute ticket response time guarantee. Our qualified techs will be available 7 days a week to answer your enquiries and to solve any issue that you could possibly come across. Simply submit a trouble ticket from the Help section and we will respond instantly.