Customer Support Channels
A 1–Hour Ticket Response Guarantee
Every support request you submit to us will be replied to within maximum 1 hour. In case your support ticket or email calls for additional assistance from a server administrator, we’ll forward it and leave a comment to let you know that your case is being examined. If you take advantage of the Optional Admin Services package, any of the tasks included there will be completed at a time of your preference.
A Topflight Help Desk Support Service
Our customer support staff will be available to you twenty–four–seven should you require assistance while working with the Web Control Panel or with any of the apps that we preinstall for you on the dedicated server. And if you need assistance with the daily admin tasks on your dedicated hosting server, you can have a glimpse at the Optional Admin Services package, that includes data backup disk storage space, weekly Operating System updates, problem troubleshooting and installation procedures, server monitoring and restarting services, etcetera.
An Intuitive Help Section
Our Web Control Panel has been pre–installed for every dedicated server. Among its functionalities is a very useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most of the help articles in addition video versions that demonstrate all the operations that you can perform in a highly illustrative way. You can find the help articles and the video tutorials in the top right corner of each Web Control Panel section.