A 99.9% Server Uptime
Our cloud hosting system is based on a stable, top–of–the–line hardware configuration and a significantly tweaked Linux distribution. This is why, irrespective of what your website is, or how many site visitors you have, or even if there is a denial–of–service attack, our servers will remain up and your sites will stay accessible online.
All cloud hosting service plans include a 99.9% server uptime guarantee. And no matter which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
To be able to deliver a quality web hosting service, you can rarely trust the default network configuration in a datacenter. We have built our very own custom internal network in order to ensure a faster–than–the–blink–of–an–eye connection speed with the outside world.
And thanks to this, irrespective of which datacenter facilities you select: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you will enjoy a guaranteed 99.9% network uptime. And this uptime guarantee applies to all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Although we have done everything to reduce all potential risks with our cloud hosting packages and regardless of the fact that we provide top–quality client support, there are instances when the customer is simply not satisfied with what we have to offer. Or he needs to move to a more powerful hosting solution, like a VPS server or a dedicated server.
That is why we offer a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you’re not pleased, you will get a refund.
24/7 Technical Support
We have conscientiously hand–picked each single member of our 24x7 support department so that we can offer you the best technical support service you can possibly get. Each one of our tech support engineers has lots of years of experience dealing with web hosting accounts behind his back, therefore they know very well what they are doing. Plus, they are at your disposal 24x7x365 – you’ll be able to call them at any moment and they’ll respond as fast as possible.
Their average ticket response time is below 20 minutes, whilst with other web hosting firms you have to wait for days. What’s more, we offer a 1–hour response time guarantee. No matter what happens, your questions will be answered in less than 60 minutes.