You can find lots of cloud hosting suppliers out there, but many of them are resellers that have restricted resources, particularly in terms of support. One of the ways to distinguish them is the option to get in touch with the company over the telephone. The level of support that you'll have through this particular channel of communication varies based on the supplier - several of them offer expert telephone support, others offer general and customer support only because some matters are more time-consuming and it would be faster and easier to be resolved via a trouble ticket, particularly if the situation needs to be escalated. Nonetheless, it is good to know that you can always reach your hosting supplier since there're countless small matters that can be managed without difficulty and timely with a call, not mentioning that you will be able to get more info about the services before you become a client.
Phone Support in Cloud Hosting
In case you choose to get one of our cloud hosting service, you will be able to contact our support team via phone for 14 hrs per day. We can help you choose the ideal plan for your web sites since we believe that it is better to discuss this kind of matters with a live person. In case you already own an account, we will help you with any sales/billing questions as well as general issues, even with some technical problems that don't need a lot of time or escalation to an administrator as it will be more appropriate to open a ticket for time-consuming troubles so as to have all the correspondence in a single place. We have phone numbers in the US, the United Kingdom and Australia, so you are able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
The support services forall the semi-dedicated server packages that we offer feature live phone support for fourteen hours a day. In case you are not sure which package will be appropriate for your web sites, you would like to learn more about the package's features or you need any other kind of information about our services, you will be able to call any of the local numbers which we have in the United States of America, the United Kingdom and Australia and our customer support agents will assist you. In case you currently own an account, you'll be able to get in touch with us about general and sales matters, although we're usually able to help with a large number of tech issues as well. For entirely technical difficulties you'll need to take advantage of our integrated ticketing system where the conversation between you and our tech support team will be in 1 place, which is the best option if the issue needs extra time to be dealt with or it has to be escalated to our system administrators.