If you’ve ever got any enquiries regarding the web hosting service or if you experience a problem with your sites, you’ll have to touch base with the web hosting provider’s technical support team. It may not make a difference how swiftly they’ll answer when you have a generic query, but an issue such as a botched software application update, for instance, may result in your site becoming broken or inaccessible on the web. And the longer you have to wait for the support team to help you out, the longer the site will be offline. In case you offer services or goods online, any outage will harmfully influence your site and you can lose current or prospective customers. Lots of hosting providers, particularly resellers, answer emails and tickets within 24 hours, but in the online realm that is way too long, as clients will scarcely ever go back to a site that isn’t working correctly over lengthy spans of time.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting from us, you can just forget about waiting around for hours, or even one whole day, to obtain a response to a helpdesk ticket or an e-mail. Irrespective of when you get in touch with us, we’ll reply to you within less than one hour with any pre-sales or technical queries that you might have. In reality, our real reply time rarely surpasses twenty to thirty minutes. Since we are working around the clock, you’ll always receive support in a well-timed manner and we are aware of how vital that is in the electronic age. Soon after you contact us, we’ll reply to your enquiries. If you stumble upon any technical issue, we will handle it instead of you, or we’ll give you all the required information in case there’s something that you need to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
As we know how important it is to receive prompt assistance, we promise that you’ll never need to wait around for more than one hour to obtain a response to any ticket that you post through your semi-dedicated server CP. As a matter of fact, you will rarely have to wait for more than 20-30 minutes and this applies to any question irrespective of its nature – billing, technical or general. Plus, our tech and client support team is on duty 24 hours a day, 7 days a week, which is why even if you post a ticket during public holidays, you’ll invariably obtain a lightning-fast reply, which will contain the answer to an enquiry, the solution to an obstacle or the information necessary to sort out an issue yourself – if there’s something that you need to do on your end. With us, you’ll never have to spend a whole day waiting around for an answer like you would with many other web hosting companies.