When your website hosting company offers live chat support, you'll be able to talk with an agent live and learn useful information or get an issue resolved in a very timely manner. The key advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, which means that you won't pay any fees when you are in a different state or country. Furthermore, it will be a lot quicker to copy and paste data for example domains, usernames or error messages in other words details that are sometimes hard to give to the other side on the phone. The real-time chat is also a much quicker solution to contact the web hosting provider's support crew in comparison to using a ticketing system. Last, but not least, when some situation needs some more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so that you will not lose time - something that is impossible when you're on the phone.
Live Chat Support in Cloud Hosting
In addition to the telephone and ticket support, our company provides live chat support too. You can get in touch with us every day, including weekends and holidays, and we will give you more information about the cloud hosting service that we supply if you are not among our customers yet, or about common and billing questions when you already have a user profile. Although for strictly tech issues you'll have to open a trouble ticket to the technical support, as such issues need extra time to be resolved, you can still get in touch with us on our live chat for some technical details. For example, we are able to assist you to set up an e-mail address in your e-mail client or troubleshoot multiple problems, saving you a long time. Even if our telephone lines are already off for the day, you can speak with a live person.
Live Chat Support in Semi-dedicated Servers
The live chat support service that we provide is available every day, even on holidays and weekends. It is one of the best ways to find out more details about our semi-dedicated servers in case you don't have an account yet or to get a problem resolved in case you're a client and our customer support representatives will help you promptly no matter what time of the day you join the chat. If you're hestitating which package is more suitable for your websites, in case you need a piece of advice whether you should acquire a specific upgrade and how to obtain it or when you've got difficulties setting up an e-mail account on your computer, you can get in touch with us and we'll give you the required info straight away. Our live chat is online even after our phone lines are off for the day, therefore when you have an account here, you can be sure that you'll always find quick assistance with any question or problem that comes up.