When your website hosting company offers live chat support, you'll be able to talk with an agent live and learn useful information or get an issue resolved in a very timely manner. The key advantage of using chat rather than calling to talk with a live person is that you will need only a computer with access to the world wide web, which means that you won't pay any fees when you are in a different state or country. Furthermore, it will be a lot quicker to copy and paste data for example domains, usernames or error messages in other words details that are sometimes hard to give to the other side on the phone. The real-time chat is also a much quicker solution to contact the web hosting provider's support crew in comparison to using a ticketing system. Last, but not least, when some situation needs some more time to be resolved, you'll be able to do something different while you wait for support on the live chat, so that you will not lose time - something that is impossible when you're on the phone.