A ticketing system is the most common channel of communication that hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to resolve a problem that requires a certain amount of time to examine or that needs to be forwarded to an administrator. Thus, all replies given by either side will be stored in one place in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts to do a given operation or to touch base with the company’s client support team. If you’d like to manage several domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. In addition, it could take a substantial period of time for the hosting provider to respond to your tickets.