A ticketing system is the most common channel of communication that hosting providers offer to their customers. It’s most often part of the billing account and is the quickest way to resolve a problem that requires a certain amount of time to examine or that needs to be forwarded to an administrator. Thus, all replies given by either side will be stored in one place in case somebody else needs to work on the issue in question and the information in the ticket will be accessible to all parties. The downside of using a ticketing system with most hosting platforms is that it’s not part of the hosting Control Panel, which implies that you will need to sign in and out of no less than 2 accounts to do a given operation or to touch base with the company’s client support team. If you’d like to manage several domains and each one of them is hosted in a different account, you will need to use even more accounts simultaneously. In addition, it could take a substantial period of time for the hosting provider to respond to your tickets.
Integrated Ticketing System in Cloud Hosting
In stark contrast to what you may find with numerous other web hosting companies, the ticketing system that we are using with our cloud hosting service is an essential part of the Hepsia Control Panel, which is included with all web hosting accounts. You won’t need to memorize several logon credentials, since you’ll be able to manage both your tickets and the web hosting account itself in one place. So, in case you’ve got a query or bump into a problem, you can contact our customer support team instantaneously. Our ticketing system features a clever search option. This suggests that even if you have sent tons of tickets through the years, you’ll be able to find the one that you need easily. Besides, you can see knowledge base guides to troubleshooting commonly experienced difficulties.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is integrated into the Hepsia Control Panel, which we’ve developed for our semi-dedicated servers, which suggests that you will not need some other platform to get in touch with our client support staff – you can do that on the spot as soon as you face a difficulty. Posting a new ticket takes several mouse clicks and tracking down an older one is equally simple. With our intelligent search functionality, you can swiftly find any ticket that you have sent in the past. You can submit a ticket at any particular point in time as our customer service staff members are working 7 days a week and reply in less than an hour, even though it seldom takes this much to obtain support. With Hepsia, you will have everything in one location and you can forget about going through two or more platforms to troubleshoot a simple issue.