Regardless of the fact that the hosting service provided by the different companies is relatively identical, each provider has a personalized platform with its own modifications and different ways to perform particular things. In this situation, an information-ridden knowledge base will be pretty helpful both for people with zero previous experience and for technically trained users who will at some point find out how certain procedures are accomplished, but will lose valuable time in the process. The purpose of such a knowledge base is to make the hosting service fast and simple to use, saving users time and effort. The result is happier clients, since they can quickly find the information they are searching for, and much less work for the customer support engineers, because typically the vast majority of the questions and difficulties that customers have are already included in the knowledge base. In case the articles themselves are professionally written and cover more things, you will be able to learn more not only about your own account, but also about the web hosting service as a whole.
Extensive Online Documentation in Cloud Hosting
Our cloud hosting packages include an extensive knowledge base where you can find information about all the complications that you might possibly bump into and their solutions. You can acquaint yourself with how to create and manage a mailing list, how to use an .htaccess file, or how to proceed in case the settings of your mail client are accurate, but nonetheless you’re unable to send email messages, for instance. We’ve made every effort to be as exhaustive as possible and to cover all the available options so as to help you save time and energy and to give you different solutions for every problem. The knowledge base comprises informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become familiar with the functions and features of the Hepsia hosting Control Panel. You can find relevant articles about specific features and functions in every section of the Control Panel, whilst if you would like to browse the whole list of articles, you should visit the dedicated Help section.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include comprehensive online help documentation where you will find information about all the functions that our custom-built Hepsia Control Panel comes with, in addition to solutions to different questions and problems that you might confront. All user guides contain detailed instructions, which means that you won’t have to worry about skipping something if you need to export a MySQL database, for instance. The troubleshooting articles include a number of different possible causes of specific issues and the solution for each of them, so in case you are unable to send email messages even though you have the correct SMTP server settings, for example, you can swiftly discover what the reason for this may be and recover the issue with a few mouse clicks in your mail client. As the Hepsia Control Panel offers quite a few features, you will be able to find relevant articles in each of its sections. If you would like to check out all help articles, you can use the Help menu, which is located in the upper right-hand side of the window.