The accessibility to the customer and technical support that a cloud hosting company provides will tell you a lot about the services which they offer too. When you can use just email messages and / or tickets, you have most likely come across some reseller and not the actual website hosting supplier. When this is the case, you'll have to wait for a couple of days in order to have a problem resolved as your reseller may not be checking their communication regularly or they may need to contact the real web hosting company for additional assistance. When the supplier offers various ways of communication with fast response time that are available at any moment, they're almost certainly the top provider, not just a reseller. Which means that you will receive well-timed assistance and quality support because they'll have immediate access to the servers where your account is. No matter what the problem - technical or sales, it is always much better to get hold of your website hosting company right away by using your preferred method of communication.
24/7 Customer Support in Cloud Hosting
We provide you with 24/7 billing, customer and tech support for our cloud hosting service. Even if you aren't our client yet and you have questions, we will assist you promptly and supply you with the needed information, so as to give you the choice to make the best decision when you obtain your new hosting account. We're available at any moment, including holidays and weekends, and we offer numerous options for communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have a couple of telephone numbers globally, so that you'll be able to call the one that is closer to you. The maximum response time for your e-mail messages and the tickets is 1 hour. The regular response time is no more than 15-20 minutes, which means that you can forget about waiting for days to receive support for some task or issue, irrespective of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
You are able to test our support services even before you get a semi-dedicated server account from us as we have telephone and live chat support for billing, pre-sales and general queries. Our representatives will assist you to find the ideal package or offer you info about our servers, so as to confirm if the system requirements for your web sites are met. If you're an existing client, you can also contact us via email or via our ticketing system, that is accessible via the Hepsia web hosting Control Panel. We guarantee that whenever you use these two ways of correspondence, you will get a response within less than one hour and that’s 24/7, including weekends and public holidays. In case you've used the web hosting services of other suppliers, even large ones, you will be able to compare the response time because it ordinarily takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we provide includes 24/7 customer and tech support, which means that if you experience any problem with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your convenience, we supply different ways of communication - telephone support with several local numbers internationally, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it will be easier to monitor what is going on. The maximum warranted reply time for all of the emails and tickets is sixty minutes, but it hardly ever takes that long to get support. In case you obtain the Managed Services upgrade that we offer, our admins can also help you with any kind of third-party software matters.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server from us, you will be able to get in touch with us anytime using various channels and the maximum time that you'll need to wait for a reply is approximately 1 hour, which means that you can forget all about waiting an entire day. Our customer and tech support service is online 24/7 regardless of whether it is a holiday or a weekend and we will assist you with anything relevant to the applications which are pre-installed on the server. To get in touch with us about a tech matter, you'll be able to open a support ticket through the Help section of your billing Control Panel or you can send us an email message. In case you have any basic questions or you would like to find out about our hosting solutions before you order, you can use our live chat or you can call one of the local telephone numbers that we have in different countries around the world. If you'd like to receive assistance with third-party software that you are unable to deploy or manage effectively, you'll be able to add the Managed Services upgrade to your package and our sysadmins will assist you.